Return and Refund Policy

Last Updated: September 1, 2026

Return Eligibility

You are eligible to submit a return or refund request within 30 calendar days from the day you receive your package. Returned items must be unused, in original condition and kept in their original packaging. Personalized, custom‑made and perishable items are non‑refundable.

Return Authorization

Before sending any product back to us, you must contact our customer‑support team to obtain a formal return authorization. Contact Email: hohnfwsftq@outlook.com Please provide your order number, clear photos of the product, and your reason for returning the goods.

Return Shipping Fees

Unless your item was delivered damaged, defective or incorrect, you will be responsible for all return‑shipping expenses. The original outbound shipping cost is non‑refundable.

Refund Procedure

Once we receive and inspect your returned goods, we will notify you of your refund‑approval status. Approved refunds will be processed back to your original payment method within 5‑10 business days.

Lost or Damaged Packages

If your shipment is lost in transit or arrives with visible damage, please get in touch with us within 7 days of delivery confirmation, so we can launch an investigation with our shipping carrier. We will provide you with a replacement product or full refund.